Privacy Policy

1. INTRODUCTION

This Privacy Policy explains how SynatraVPN ("we", "us", "our service") collects, uses, stores, and protects personal information of users interacting with our services, including our Telegram bot, website, and VPN access ("Services"). We strive to ensure a high level of privacy and security, strictly adhering to international standards such as the General Data Protection Regulation (GDPR), where applicable.

By using our services, you agree to the terms of this Policy. If you do not agree, please stop using SynatraVPN.

2. DATA WE COLLECT

We follow the principle of data minimization and only collect what is necessary to deliver and improve our services.

2.1. Identification Data

• Telegram ID
• Username and display name
• Registration date in the bot

2.2. Payment Data

• Transaction amount and date
• Payment method
• Last 4 digits of the card (if provided)
• Email address from payment provider (for fraud prevention)

2.3. Technical Data

• Selected country for VPN connection
• Key generation and expiration time
• IP address
• Crash logs or diagnostics

2.4. Support Information

• Chat history with support (via Telegram)
• Complaints, requests, and comments
• Request processing logs

3. PURPOSE OF DATA USAGE

• Managing subscriptions and VPN access
• Generating and removing access keys
• Processing and confirming payments
• Communicating with users for technical or security issues
• Improving service stability and performance
• Detecting, preventing, and investigating fraud
• Aggregated analytics (e.g., number of users by country)

We do not track behavior, share data with advertising networks, or sell your data to third parties.

4. LEGAL BASES FOR PROCESSING

• User consent
• Performance of contract (VPN services)
• Legitimate interest (security and service stability)

5. DATA DISCLOSURE

We do not share your personal data unless:

• Required for support involving payment or technical partners
• Required by lawful requests from competent authorities, compliant with international legal standards
• During audits, ownership transfers, or mergers (under the condition the new entity respects this policy)

We do not cooperate with governments known to violate international human rights norms and do not host data on servers under their direct control.

6. DATA RETENTION & DELETION

• Identification and payment data are stored until account deletion
• Support correspondence is stored for up to 3 years
• Technical logs are deleted within 90 days

You may request deletion of your data via bot or email. Requests are processed within 30 calendar days.

7. SECURITY

We apply modern data protection measures:

• TLS encryption for data in transit
• Restricted access to admin panels
• Suspicious activity logging
• Temporary key hashing
• User data isolation by token

We do not store VPN traffic, post-connection IPs, or browsing history.

8. VPN SERVER USAGE

We offer VPN servers in various countries. Please note:

• Some countries may pose privacy risks due to legislation
• We recommend regions with strong data protection frameworks
• SynatraVPN does not cooperate with local governments or host user data on servers under their jurisdiction

9. USER RIGHTS

You have the right to:

• Request a copy of stored data
• Correct inaccurate information
• Restrict or completely stop processing
• Delete your data and close your account
• File a complaint with your data protection authority

10. CHILDREN & ACCESS

The service is not intended for individuals under 18. We do not knowingly collect or process data of minors. Accounts belonging to children will be removed if identified.

11. POLICY UPDATES

We may update this policy. Significant changes will be announced via the Telegram bot and/or our website at least 5 calendar days before they take effect.

12. CONTACT

For privacy-related inquiries:

• Telegram: https://t.me/synatra_support
• Email: support@synatra.net

Last updated: June 20, 2025